Terms of service
ARCHIVE – TERMS & CONDITIONS
When hiring from Archive, you acknowledge and agree to the terms and conditions outlined below. By completing a booking, you confirm your acceptance of these policies and agree to follow them accordingly. Archive may update or adjust these terms at any time without prior notice.
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Hire Period
Our standard hire period runs for 3 days (Friday to Sunday). If you require a longer rental period, this can usually be arranged as long as you notify us before payment is made.
We dispatch garments as early as possible; however, shipping times can vary depending on demand and availability. Regardless of this, you will always receive your garment before the date of your event.
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Express Postage
If your booking is being shipped, you will receive an express postage tracking link via the email provided at checkout. Please ensure you monitor your emails regularly. Additional postage updates or reminders may be sent through Instagram direct messages.
Returns posted after 4pm on Monday are considered late and will incur a $20 per day fee.
Postage prices depend on the size and weight of the garment and are determined at Archive’s discretion in line with standard Australia Post charges.
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Pick-Ups – Gold Coast
For local collections, you will be notified when your garment is ready to be picked up. We aim to have this prepared as early as possible. Pick-up times are arranged with you during the week of your hire to ensure everything runs smoothly.
Booking Process
To make a booking, please contact us through the “Let’s Chat” tab on our website. We respond as quickly as possible, so keep an eye on that chat window for our message.
This process allows us to give each customer personalised assistance with sizing, availability, and styling recommendations.
To secure your garment, a specified deposit or full payment is required.
If you change your Instagram handle, you must notify us immediately so we can keep your booking linked to your profile. If we are unable to trace your booking due to changes not being communicated, a credit note may be issued. Refunds are not available.
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Cancellation Fees
For change-of-mind cancellations, a store credit can be provided if you notify us within 14 days of the booked hire date. We do not offer refunds.
Cancellations made within 14 days of the booking date will result in a 50% cancellation fee. Where only a partial deposit has been paid, this deposit will serve as the cancellation fee. Please consider this carefully before confirming your booking.
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Drop-Off Returns – Gold Coast
Returns for local pick-ups must be made on Sunday or Monday, anytime before 11:59pm. This timeframe is firm unless another arrangement has been approved prior to payment.
Garments returned late will incur a $20 per day fee.
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Damages
All Archive garments must be handled with care. If a garment is returned with damage—including stains, rips, tears, pulls, burns, marks, broken zippers, or any condition outside normal wear—you are responsible for covering repair costs.
If a garment is damaged beyond repair, lost, or not returned, you will be charged the full retail replacement value (RRP) of the item.
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Sizing & Styling Issues
If the garment does not fit or suit your styling needs, it must be returned before Friday at 4pm (via drop-off or express postage) to be eligible for a store credit. If the garment is not returned by this time, a credit will not be issued.
It is the customer’s responsibility to try on the garment promptly to ensure the size and style are suitable.
For express returns, you must provide us with the tracking number for the credit to be applied.
Please note: Ex-rental sale items are not eligible for return, refund, or credit.
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Store Credits
Store credits issued by Archive are valid for 12 months from the date they are created.
Store credits cannot be used on items listed as FOR SALE, and all Archive policies must be followed when redeeming a credit.
